Junior Portfolio Specialist

Why Work With Us?

Interpersonal Frequency LLC, a 15-year-old business whose purpose and passion is effective digital government for all, welcomes you. We all work together towards empowering 1 in 4 people living in the U.S. through I.F. technology by 2029.

We specialize in proven user success, our sweet spot. If you want to belong to a team that does that well every day, this company’s a great fit for you.

Our clients are city and county governments and municipalities who:

  • Genuinely want to improve their website for the needs of their communities.
  • Recognize the need for many departments to work together for a public-facing website to function.
  • Have the resources and budget to complete a longer, more-thorough, implementation process.
  • Want long-term success and recognition.

If you have experience working with this type of client - or want that experience - this role will be a great fit.

You will contribute to the orderly operations of the Interpersonal Frequency (IF) Customer Success team by coordinating efforts to keep work moving through the production pipeline. The Junior Portfolio Specialist is detail-oriented and enjoys the challenges and opportunities a large portfolio of diverse municipal clients presents.

What You'll Do

  • Keep clients informed and updated regarding status of their requests, tickets, and projects
  • Coordinate with internal teams and clients to respond to requests
  • Lead the end-to-end ticket management process from monitoring for new requests to assigning work and delivering to client
  • Draft and maintain project documentation
  • Review and test tickets to ensure requirements have been met
  • Coordinate with development team to estimate and groom backlog
  • Schedule and coordinate meetings as required
  • Meet daily with internal delivery teams regarding the status of their work (daily scrum)
  • Support Customer Success leadership team as directed with tasks and other duties as assigned

Requirements

  • You must either be a US Citizen or already have a Green Card to apply
  • Fluent in English with excellent verbal and written communication skills
  • Strong customer service skills are required; prior help desk experience is considered a plus
  • Ability to learn and adapt quickly
  • Experience in municipal government space optional, but could be beneficial
  • Commitment to cross-team collaboration
  • Ability to adapt and respond to changing conditions and opportunities
  • Ability to interact with clients, both technical and non-technical
  • Optional but beneficial: Knowledge of content management systems, web applications, and experience with ticketing and workflow systems (Gitlab, Zendesk, Asana, Click Up, JIRA, Monday, Basecamp)

APPLY NOW