Cleveland Department of Public Utilities

Unifying multiple utilities on a secure, sustainable platform with the flexibility to meet evolving needs

400,000

Cleveland-area citizens using I.F. technology

3

Major utilities managed by I.F. servers

Special Features:
Drupal 7

Drupal 7

Drupal 8

Drupal 8

Fulcrum Hosting

Fulcrum Hosting

Sitewide Alerts

Sitewide Alerts

After years of management by multiple departments, teams, and legacy providers, the online presence for the city of Cleveland’s public utilities was spread across a disparate hosting infrastructure. Their three main sites and customer service portal had varying levels of security and functionality and needed a single home-base they could rely on to be stable and protected. 

Building a more secure future 

The Cleveland Department of Public Utilities provides a range of services to residents, property owners, and businesses, including the direct supply of water and energy, and maintenance of the sewer and stormwater system. I.F. partnered with Cleveland Department of Public Utilities to make sure all of these stakeholders are connected to essential services via the most secure and stable platform possible.

Our Fulcrum cloud hosting services are specifically designed to support the needs of clients like Cleveland Department of Public Utilities, where downtime and security breaches are not an option. We helped the utilities migrate their content and services to Fulcrum. We now provide the department with comprehensive Drupal engineering and support, from server-level maintenance and backend improvements to ongoing site health assessments. Our strategy teams also provide expert advice on best practices to increase user success and tactics to meet the utilities’ strategic goals. 

Success factors

  • Migrating multiples sites from various hosting platforms to Fulcrum 
  • Increasing security by bringing sites up to date with Drupal and PHP upgrades
  • Auditing sites for readiness to upgrade to Drupal 8/9
  • Training and support for staff as they acclimate to the new infrastructure