We Can Evolve Your Government Website
From emergency response to new leadership or initiatives, your website has to be ready to adapt … quickly.
Government agencies are constantly looking for ways to better serve their communities. Too many website maintenance vendors talk about their commitment to a cycle of ongoing improvement but fall short when circumstances demand a specific, timely response. If your partner is unresponsive, overseas, or unable to update your system outside of a “product release cycle,” you risk staff frustration or even negative community impacts.
See what ongoing government website support should look like with our Evolution & Support plans.
We know the sites we maintain matter, not just to our clients but to the millions of people who use them every day for essential tasks.
All our Evolution & Support plans include a dedicated U.S.-based support team with business hour support from 8 a.m. to 8 p.m. ET Monday through Friday, plus access to emergency support outside of business hours and on federal holidays/weekends. This team is comprised of experienced administrators, developers, User Experience (UX) designers, trainers, and content-related experts.
As a standard practice, we manage all CitizenForward™/Drupal maintenance for you, including module updates. But on top of this essential maintenance, plans also include a “bucket” of monthly hours that can be used to answer questions, fix bugs, explore new features, conduct additional training, make visual design upgrades, or craft new content.
Utilize Evolution & Support as a hub for data-driven innovation
With data-driven insights from ongoing Voice of Citizen® and Voice of Patron® analytics, we can pinpoint the most important areas for improvement and consult on or craft custom solutions. Your site will be continually evolving toward increased user success.
You don’t have to be a CitizenForward™ client to use Evolution & Support. Your plan hours can be devoted entirely to user experience and research work. No matter your scale or budget, we can help you prioritize big-impact investments, map out a future-proof roadmap, and implement innovative improvements