Evolution & Support

Continuous innovation for every facet of your site, backed by data and customized for every client’s needs

Our clients are constantly looking for ways to better serve their communities, and we have the tools and the talent to support them at every stage. No matter your scale or budget, we can keep your digital experiences running smoothly and help you prioritize big-impact investments, map out a future-proof roadmap, and implement innovative improvements.

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A hub for data-driven innovation

Our Evolution & Support team doesn’t just support day-to-day functions but also helps guide our clients toward smart investments that make an immediate positive impact. With data-driven insights from our Voice of Citizen® and Voice of Patron® analytics, we can pinpoint the most important areas for improvement. Then our content, user experience, research, and development experts collaborate to craft custom solutions that ensure our sites are continually evolving toward higher user success and satisfaction.

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Rock-solid reliability and responsibility

We know the sites we maintain matter, not just to our clients but to the millions of people who use them every day for essential tasks. We take that responsibility seriously and are committed to ensuring that user needs are always met in the most accessible, efficient, and responsive ways. We pride ourselves on providing trusted stewardship and are available day or night, every day of the week, to respond to emergency needs. That’s a big part of why more than 90 percent of our clients have worked with us for more than five years.

Partnering to future-proof your investment

Our Evolution & Support work also gives us the opportunity to grow along with our client partners as we face new challenges and capitalize on opportunities. Our Evolution & Support work, like everything we do, builds on mutual collaboration and a steady exchange of knowledge. We get to know our clients, and they get to know us. This enables us to proactively prepare for the future, conceptualizing next steps and mapping out forward-looking strategies even as we keep present-day operations rolling smoothly.

We are cutting-edge problem solvers.

We collaborate across our organization to find the best solutions and implement innovative enhancements that improve the lives of millions of individuals across the United States.

Meet the team

It’s a running joke that I.F. will wave their magic wand and fix anything. But joking aside, we trust them to solve the issue at hand.

- Application Support Manager, Utility Client