OUR PLATFORM

Built for how government actually works.

Customized for how your community lives, works, and accesses public services.

See how the Minnesota Department of Public Safety aligned a complex division structure and won 5 industry awards for its website redesign. 

Cobb County Trail Viewpoint
Head of Digital Cobb County, GA

“[CitizenForward®] is a game changer. The admin interface is intuitive, and it’s easy to onboard new users and allow them to contribute without a lot of training.”

Birmingham Skyline View
Project Manager City of Birmingham

"Transparent, efficient, detail-oriented, organized, and always on time—qualities that made a huge impact on the project’s success."

CITIZENFORWARD®

Designed for change.

Our flexible, open-source Drupal reference architecture with government-level security, accessibility, and compliance built in from day one, not bolted on later. This modular, scalable implementation makes change easier, so agencies can add capabilities and priorities without costly rework.

Because Drupal runs on open-source infrastructure, you own your data, full stop. And as your organization grows or priorities shift, the platform adapts with you. 



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IMPLEMENTATION APPROACH

A collaborative, data-driven process.

On-Time Delivery

Our milestone-driven delivery model ensures on-time, on-budget delivery and protects critical timelines and dependencies —no public surprises.

Direct Access

Collaborate directly with seasoned designers, engineers, and strategists—all civic specialists committed to ensuring your goals are met. 

Detailed Discovery

Our builds are based on research on  community, your current site, your future goals, and the specific requirements that shape your success.

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  • Pre-built building blocks make every page consistent and on-brand: text sections with formatting options, call-out boxes and alerts, button links, image-and-text combinations, expandable accordion sections, responsive tables, embedded media, and a 2,000+ icon library.
  • Your team can create and publish eight content types — homepage, basic pages, landing pages, departments, articles, events, locations, and people — each with pre-configured fields built for its purpose. A visual, "What You See Is What You Get" editor lets staff format text, add links, and insert images without touching code. Built-in workflow (draft, review, publish, archive) and version control mean nothing goes live without the right eyes on it first, and nothing is ever truly lost.
  • Automatic meta tags, structured data, XML sitemaps, and human-readable URLs help residents — and search engines — find what they need. Every site is built to WCAG 2.2 AA at launch, tested with both automated tools and manual review before go-live.
  • Multi-language support, custom content types, single sign-on, GIS and data-visualization embeds, AI-assisted content editing, and dozens of other enhancement options are available whenever you're ready for them — no rebuild required.
TAKE A TOUR

See CitizenForward® in action.