SERVICE PACKAGES

We measure what other firms miss.

Most agencies know traffic volume; almost none know whether residents actually completed what they came to do.

Running Drupal 7, Municode, Ektron, SharePoint 2019, COREBT? Joomla 4? Your site is end-of-life or in deprecation. Have you considered an expedited migration?

VOICE OF CITIZEN®

Improve your website with real data.

Voice of Citizen® integrates your backend traffic data with statistically valid resident survey responses, answering the question that matters: did users complete the purpose of their visit? When the answer is no, we pinpoint where, when, and why, and benchmark it against a national network of comparable agencies.

Start with our Foundation tier, which includes the resident satisfaction survey and a bi-annual human analyst review with a content quality check-up

Foundation

Voice of Citizen® survey plus a bi-annual human review.

· Resident Satisfaction Survey
· Bi-annual Human Review
· Bi-annual Content Checkup
· Voice of Citizen® Benchmarks

Get started

Scorecard

Adds a real-time dashboard, traffic pairing, and an accessibility scan.

· Real-time survey data dashboard
· Everything from Foundation
· Traffic Data in Dashboard
· Bi-annual Accessibility Scan

Get started

Partner

Adds a dedicated account manager and quarterly full-service analysis.

· Everything from Foundation
· Everything from Scorecard
· Dedicated Account Manager
· Quarterly Full-service Analysis

Get started

Need more? Ask about our Enterprise tier for custom integrations and scoping.

EASY ACCESS

Track User Success Trends

Get real-time data on the website information that matters: the success of your users.

Confirm most-used services, reasons for visit failure, and watch for changes in satisfaction when rolling out new features.

Available at the Scorecard tier.

A dashboard with Voice of Citizen® charts that show user success, satisfaction, purpose of visit breakdown, and purpose of visit failure reasons.

When You can't afford to guess

See what's working and what isn't.

Content insights: Stay ahead of accessibility compliance and AEO with insights into broken links and stale content.
Site traffic: Review active users, most-viewed pages, and compare desktop to mobile users.
Third-party integrations: Form submissions, site search, translation services, and more available custom or at enterprise tier.