Keep Your Website Working — Long After Launch
A full range of solutions to keep your site secure, current, and working the way you need it to.
Every plan includes a Voice of Citizen® subscription — an ongoing, anonymous read on how residents actually experience your site.
Support, Hosting, Performance and Compliance Packages
A website is never really "done" at launch. Content management systems evolve, security threats change, and your team's needs shift over time. We can cover every layer of your website — the infrastructure it runs on, the ongoing care that keeps it current, and the visitor insight that helps it keep improving.
Sustain
For teams that just need a safety net.
- · Fulcrum Cloud Hosting
- · WAF/DDoS/CDN Protection
- · 99.9% Uptime
- · 24/7 Emergency Support
- · Voice of Citizen® Analytics
- · Bi-annual Data Report
- · Dedicated Account Manager
Accelerate
For growing digital programs.
- · Everything from Sustain
- · Municipal Scorecard™
- · Real-time Voice of Citizen® Data
- · Content Quality Data
- · Annual Accessibility Scan
- · Accessibility Remediation Plan
- · Added Strategy & Support
Realize
For large, complex agencies.
- · Everything from Sustain
- · Everything from Accelerate
- · Bi-weekly Check-ins
- · Quarterly Data Reports
- · Bi-annual Strategic Reviews
- · Content Reviews
- · Manual Accessibility Testing
Fulcrum Cloud Hosting
I.F.'s managed hosting platform, built on Amazee.io's Lagoon infrastructure running on AWS.
- 99.9% uptime commitment with automatic service credits if I.F. falls short
- Data hosted in SOC 2 Type II and/or ISO 27001 certified data centers, protected by DDoS mitigation and a web application firewall
- Encrypted, automated backups — hourly, retained seven days; daily, retained 30 days
- Critical issues acknowledged within one business hour, 24/7, so problems get caught before they become public outages
Evolution & Support
Where Fulcrum keeps your site running, Evolution & Support keeps it improving. Plans are built around subscribed hours, so the level of hands-on help scales with your needs:
- Routine Drupal core and module security patches, applied automatically
- Larger version upgrades scheduled with advance notice — never a surprise
- Standard support requests and workflows
- Accessibility monitoring and remeidation support against current WCAG guidance
- Regular strategic reviews to keep priorities aligned with your goals
Voice of Citizen®
Every plan includes a Voice of Citizen® subscription — an ongoing, anonymous read on how residents actually experience your site. It's the data that tells your team where Evolution & Support hours are best spent next, so the two tools work together rather than in isolation.
