SOLUTIONS & SERVICES

Scalable offerings to ensure the wise use of public money.

Every project is an opportunity to revolutionize how the public interacts with governments online and streamline how government web teams work behind the scenes. These tangible benefits are a dual win for communities and staff. 

“I.F.’s process sets them apart.  Starting with data to create a solid foundation, they delivered a site that met our demanding goals.”

Cobb County Web Development Manager
"Our new website reflects our commitment to accessibility and delivering the highest level of service to all."
Minnesota Department of Public Safety Deputy Commissioner
"Transparent, efficient, detail-oriented, organized, and always on time—qualities that made a huge impact on the project’s success."
City of Birmingham Project Manager
"It’s amazing to see the collaboration  throughout the county. This data-driven approach makes it easy to give residents the content they need.”
Johnson County, KS Director of the Department of Technology and Innovation

Voice of Citizen® Analytics

Get real data on your current interface and how it plays out in the real world: what’s working, what isn’t, and what options there are to do better.

Proprietary Voice of Citizen® analytics is backed by benchmark data from over 21 million public-sector website users.

User-Experience Strategy Services

Frustrating navigation? Accessibility issues? Sprawling microsites?

Our approach to digital strategy helps your team get organized and focused with cost-effective ways to improve your digital experience and increase WCAG accessibility compliance.

CitizenForward® Redesign

Transform your government website with our data-driven approach.

CitizenForward® is I.F.'s reference architecture for open-source Drupal—implemented through our iterative, phased design and development process structured for public user success and WCAG accessibility.

Fulcrum Cloud Hosting

I.F.'s fully-managed Fulcrum Cloud Hosting was crafted specifically for government CitizenForward® and Drupal websites supporting millions of visitors each year.

99.95% uptime guarantee with WAF/DDoS/CDN protection and 24/7/365 proactive site monitoring.

Evolution & Support

U.S.-based everyday and emergency support for CitizenForward® and Drupal websites.

Our client strategists are online for personable support and innovative consulting services that tackle the everyday, emergencies, and evolving needs.

 

A man points to a library tablet, successful in his search for digital media.
IMPROVING DIGITAL PATRON EXPERIENCES

We love public libraries.

Patrons are becoming more and more digitally-savvy, and they need to be able to replicate in-person library activities online. 

Voice of Patron® provides clearer site priorities by measuring how well your current site works for your patrons and benchmarking it against similar experiences across the U.S.

I.F.'s reference architecture for Drupal includes custom features just for libraries. PatronForward™ can make your users' experiences smarter and more seamless.