CURRENT OPENING

Client Delivery Manager

Team: Delivery | Reports To: Senior Project Manger
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Who We Are

Since 2009, Interpersonal Frequency LLC (I.F.) has been building and hosting websites for city and county governments — and we do it better than anyone else. Our purpose and passion is simple: effective digital government for all.

We all work together towards empowering 1 in 4 people living in the U.S. through I.F. technology by 2029.

Our clients are municipalities who:

  • Genuinely want to improve their website for the needs of their communities.
  • Recognize the need for many departments to work together for a public-facing website to function.
  • Have the resources and budget to complete a longer, more-thorough implementation process.
  • Want long-term success and recognition.

If you have experience working with this type of client — or want that experience — this role will be a great fit.

What We Offer

Compensation: $85,000 - $95,000 base salary per year, with up to $10,000 bonus potential tied to measurable results.

Health & Wellbeing

  • Medical insurance, three plan options, through CareFirst BlueCross BlueShield; I.F. contributes 50% of the HSA plan premium for employee, spouse, and child(ren), which applies as a credit toward any plan you choose.
  • Dental insurance through MetLife.
  • Vision insurance through Humana.
  • Employee Assistance Program (EAP) through Lincoln Financial Group — confidential, 24/7 support for mental health, legal, financial, family, and stress-related needs, at no cost to you.

Time Off

  • Flexible PTO — no predetermined cap, with a minimum of 15 days taken per year; coordinate with your team to ensure client needs are met.
  • 9 paid company holidays: New Year's Day, MLK Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, and Christmas Day.
  • 4 weeks of paid parental leave (birth or adoption), plus up to 8 additional weeks unpaid.

Income Protection

  • Company-paid Life and AD&D insurance (1x annual salary, up to $100,000).
  • Company-paid Short-Term Disability (60% of weekly income, up to $1,500/week, up to 13 weeks).
  • Company-paid Long-Term Disability (60% of monthly income, up to $6,000/month, through retirement age).
  • Optional Voluntary Life, AD&D, Critical Illness, Accident, and Hospital Indemnity coverage available at employee cost.

Retirement

  • 401(k) through Vestwell, eligible after 90 days.
  • I.F. matches 25% of your contribution, up to 1% of salary.

Growth & Flexibility

  • 100% remote work — $500 stipend provided to equip your home office.
  • Professional development support.
  • Employee discount program through BenefitHub (travel, entertainment, retail, wellness, and more).

What You'll Own

This role owns client relationships, project delivery, and the day-to-day coordination needed to keep an assigned portfolio moving smoothly.

You'll:

  • Serve as the primary point of contact for assigned clients, keeping communication clear, organized, and proactive.
  • Manage ongoing support work alongside larger project initiatives and site enhancement efforts.
  • Keep projects, tickets, timelines, and priorities moving forward across multiple clients and internal teams.
  • Work closely with delivery operations to surface risks, blockers, resourcing concerns, or process gaps early.
  • Help improve internal workflows, documentation, and operational consistency over time.
  • Support shared team responsibilities like coverage support, ticket triage, and operational coordination as needed.

How You'll Have Success Here

You'll do well in this role if you:

  • Can balance client relationships, project priorities, and operational realities without losing communication or momentum.
  • Are comfortable managing multiple moving pieces while staying organized and detail-oriented.
  • Know how to keep work moving while also building trust with clients and internal teams.
  • Are proactive about identifying risks, blockers, or process gaps before they become bigger problems.
  • Can operate independently day to day, while still collaborating closely with the broader delivery team.
  • Care about improving how work gets done, not just completing the work itself.

The Numbers You'll Own

Every role at I.F. has measurable goals tied to the health of the work and the client experience. In this role, success is primarily measured through:

  • Client satisfaction and relationship health.
  • Billable utilization/productive delivery work.
  • Responsiveness and operational follow-through.

What You Bring

Experience & Qualifications:

  • 5+ years of experience managing complex client relationships, digital projects, or multi-stakeholder initiatives.
  • Experience working directly with clients in fast-moving environments where communication, organization, and follow-through matter.
  • Familiarity with the Atlassian suite including Jira, Jira Service Management (JSM), Confluence, Tempo, and Financial Manager.
  • Experience working with government, public sector, web, or digital services projects is a plus.

Skills:

  • Relationship Management: The ability to say "no" gracefully while keeping projects moving forward.
  • Agile Coordination: Managing the friction between competing stakeholder priorities and resource constraints.
  • Information Synthesis: Crafting organized, professional communiqués across various platforms and formats.
  • Strategic Troubleshooting: Combining risk assessment with rapid, proactive resolution.
  • Continuous Improvement Mindset: A track record of auditing and enhancing existing work processes.

Bonus if you have:

  • Experience with digital services, CMS platforms, or government technology.
  • Experience building documentation, SOPs, or internal training resources.
  • Experience supporting operational improvements or delivery process changes.

Tools You'll Use

You'll work regularly in:

  • Google Workspace
  • Slack
  • Jira / Jira Service Management
  • Tempo / Financial Manager
  • Confluence

Experience with these tools is helpful, but we're happy to train the right person.

Who You'll Work With

You'll collaborate closely with:

  • Senior Project Manager / Operations Lead
  • Portfolio Strategists and Specialists
  • Director of Delivery
  • Operations Administrator
  • Internal development and support teams

You'll also work closely with your coverage partners to help ensure continuity across client accounts and operational support.

Learn More About I.F.

  • I.F. runs on EOS (Entrepreneurial Operating System) — a framework that gives everyone clarity, accountability, and a shared rhythm for how we work. Every role is grounded in five core tools:

    Vision/Traction Organizer (V/TO) — defines where we're headed and why, from our 10-year target down to this quarter's priorities

    • Accountability Chart — makes ownership clear so everyone knows their lane
    • Scorecard — role-specific numbers reviewed weekly so there are never surprises
    • Rocks — 90-day priorities that keep individuals and the company focused on what matters most
    • Meeting Pulse — a consistent meeting rhythm that keeps communication structured and productive
  • Your leader will give clear direction, set honest expectations, delegate appropriately, and meet with you regularly. Performance isn't saved for once a year — it's built into how we operate every week.

  • We evaluate everyone on two dimensions:

    • Right Person — you share our core values
    • Right Seat (GWC) — you Get it, Want it, and have the Capacity to do it

    If that framework resonates, you'll fit right in.