CUSTOMER SUCCESS TEAM

Portfolio Specialist

Interpersonal Frequency LLC is a 15-year-old business whose purpose and passion is effective digital government for all. We are seeking a Portfolio Specialist to join the Customer Success Team, which handles ongoing portfolio management for I.F.'s Drupal websites and digital experiences for local and state governments. 

This position interfaces directly with clients and close colalboration on a daily basis with operations staff, project managers, UX professionals, and developers.

Responsibilities

  • Provide management of client portfolios, ensuring all support services are delivered on time, within scope, and within budget as required by the portfolio manager

  • Act as a point of contact for clients, managing day-to-day communications, regular client check-in meetings, triaging requests, and ensuring client satisfaction as required by the portfolio manager.


Qualifications

  • Ability to interact with clients, both technical and non-technical, ensuring clear communication and a strong sense of partnership.

  • Capability to interpret technical requirements and translate them into actionable work.

  • Proven experience managing multiple projects at one time.

  • Strong analytical and strategic planning skills with the ability to anticipate and adapt to changing conditions and opportunities.

  • Experience using Jira and Confluence for project management and reporting.

  • Adaptability to changing conditions and opportunities.

  • Strong verbal and written communication skills.

  • Willingness to travel occasionally within the U.S.

  • Demonstrated commitment to I.F.'s Purpose and Principles based on your employment history and interview(s).

  • You must be a U.S. Citizen or Green Card holder.

Preferred Skills/Qualifications

  • Bachelor’s degree in Business, Information Technology, Public Administration, or a related field

  • Experience using Tempo and its reporting tools along with Jira 

  • Experience managing both monolithic and decoupled Drupal website development projects.

More About I.F.

  • We specialize in proven user success for some of the most forward-thinking government websites in the U.S. We work with local and state public-sector clients who:

    • Genuinely want to improve their website for the needs of their communities. 
    • Recognize the need for many departments to work together for a public-facing website to function.
    • Have the resources and budget to complete a longer, more-thorough, implementation process. 
    • Want long-term success and recognition.
    If you have experience working with this type of client – or want that experience – this role will be a great fit.

  • At I.F., we all work together towards empowering 1 in 4 (roughly 81 million)  people living in the U.S. through I.F. technology by 2029.

  • Our company runs on EOS (Entrepreneurial Operating System). That means as a member of this team, you will have a leader who:

    • Gives clear directions
    • Makes sure you have the necessary tools
    • Acts with the greater good in mind
    • Delegates appropriately
    • Takes time to truly understand your role and how you can help the company
    • Makes their expectations clear
    • Communicates well
    • Has effective meetings
    • Meets one-on-one with you quarterly or more, if needed
    • Rewards and recognizes your performance