Just Launched: A New Website for the Horse Capital of the World®
Our redesign for the Lexington-Fayette Urban County Government solved key feedback issues for both site visitors and content editors with a new user experience and lightning-fast site architecture. The new website improved overall site search click-through by 140%.
Just Launched: A Rebuild for the Minnesota Department of Public Safety
Built via a rich implementation process that looked at content, visuals, search, accessibility, security, efficiency, and community engagement. In its first week, the site saw a 12% increase in users successfully finding what they needed. Within three months, site surveys saw user satisfaction rise by over 50%.
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15+
years serving the public sector
Our offerings have evolved specifically for government websites and the array of challenges they face in keeping their websites afloat.
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21 mil
people powered by our technology
I.F. Drupal websites are fully hosted and maintained for our clients, giving their teams the time and resources to focus on innovation and engagement.
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99.95%
uptime guarantee
Fulcrum Cloud Hosting with WAF/DDoS/CDN protection offers industry-leading security and reliability, plus 24/7/365 proactive site monitoring.
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Navigating the complexities of a new website extends beyond technical or design hurdles—it’s about aligning stakeholders effectively.
CitizenForward® is I.F.’s Drupal platform and implementation process for website redesigns.
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By nature of the essential services they provide and the open access they epitomize, public-sector sites face an array of challenges in keeping their sites afloat: limited time, staff, budget, implementing new initiatives, emergency responses, and the complexity of upgrading (and maintaining) cybersecurity.
We've got you covered. Our Evolution & Support plans and fully-managed Fulcrum Cloud Hosting for enterprise Drupal websites are industry-leading. -
Public organizations generally rely on Google Analytics to provide relevant statistics about users. While knowing pageviews and bounce rates can provide helpful insight, it doesn’t get to the heart of what’s working on your website, what’s not, and where to effectively intervene.
Do you know what your community thinks of your website? What are they are able to do with ease? Where do they get frustrated?
We offer a range of tools and services to support government websites on any tech stack. Our Voice of Citizen®/Patron® analytics, content support, and accessibility tools and services can make measurable impact on User Success.
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User success measures whether users can accomplish what they intend to do when they visit a public website. Only Voice of Citizen® can get this data, and benchmark it across an extensive database of similar online users for best practice recommendations.